Shipping policy

Shipping Information

 Free Delivery

Free standard delivery applies to orders placed online with a total value of £20 or more, exclusive of training courses, college kits, and delivery charges. Orders must be shipped to mainland UK addresses, excluding Rural Scotland.

Next-Day Delivery for UK Mainland (Exclusions Apply)

Next Day Delivery

Next Day Delivery is available for orders placed within the UK Mainland (excluding Rural Scotland) before 12:00 PM (GMT/BST) Monday through Thursday, subject to stock availability and potential security checks. College kits are ineligible due to their unique terms and conditions.

Orders placed between 12:00 PM on Thursday and 12:00 PM on Friday are scheduled for delivery the following Monday, unless Monday is a bank holiday, in which case delivery will occur on Tuesday. Please note that Next Day Delivery may be unavailable during promotional periods, bank holiday weekends, or the Christmas and New Year periods. While we strive to fulfil orders on the next working day during these times, the high volume of orders may delay delivery. We appreciate your understanding and recommend 3-5 working days for delivery during and after VAT-free sales.

It is important to understand that we are not responsible for late, missed, or non-delivered orders as independent courier companies fulfil these. In some cases, orders exceeding one parcel may be split for delivery, and deliveries may be left with a neighbour, at a post office, or at a parcel shop for your convenience if you are unavailable. Please note the opening hours of any alternative delivery locations.

Standard delivery charges apply for the following locations:

UK Mainland, Isle of Wight, Rural Scotland, Channel Islands & Isle of Man, Scottish Islands, Northern Ireland (Dispatched from our UK mainland warehouse), Scilly Isles.

Order Dispatch.

We strive to dispatch orders within one to two working days, provided all items are in stock. Over 95% of orders are processed and shipped within this timeframe.

 Standard Delivery Estimates:

Upon placing your order, you will receive a notification with an estimated delivery date. Please note that delivery excludes weekends and public holidays, which are not considered working days.

Please note that all delivery dates are considered estimates based on our best efforts at the time of your order. While we endeavour to fulfil orders within the provided timeframe, unexpected circumstances sometimes cause delays. In the event of failed or late deliveries due to factors beyond our reasonable control, such as courier service issues or severe weather events, we are unable to accept liability for any resulting expenses or costs.

Delivery Timeframe:

Please note that delivery times may extend beyond standard business hours. While our courier partners typically deliver within business hours, they may operate until 7 pm, particularly during peak periods. To ensure your convenience, you will receive an estimated delivery window directly from the courier, notifying you of the expected hour of arrival. If you are unable to receive your parcel during the designated window, you may opt to delay delivery for up to three working days to a more suitable time, excluding pallet deliveries.

Discrepancies and Damages:

While we take every precaution to ensure your order arrives complete and in perfect condition, occasional errors or mishaps may occur. In the unlikely event you receive incorrect or damaged goods, or items listed on the delivery note are missing, please notify us within 48 hours of delivery.

Please note that we are unable to accept liability for any loss of earnings or other consequential costs arising from incorrect, damaged, or missing items. However, we assure you that we will promptly investigate the matter and contact you with the next steps.

If necessary, any return shipping costs incurred due to discrepancies will be reimbursed. Please be advised that for cases involving damaged or incorrect items, we may request photographs to help expedite the resolution process.

Goods left with a neighbour, parcel shop or post office.

In the event of your unavailability to receive your parcel at the time of delivery, our courier partners, following their standard procedures, may opt to leave the package with a designated neighbour or at a secure location, such as a parcel shop or post office.

Delivery Options:

You have the flexibility to designate a different delivery address from your billing address. This allows for convenient delivery to your workplace, a friend's address for gifting, or any other preferred location.

Alternative Option:

If unavailable during the specified timeframe, you may provide safe placement instructions for the delivery driver. While this option offers convenience, please be aware that leaving packages unattended is at your own risk.

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Enhanced Delivery Experience:

To ensure your convenience and receive timely updates, we will share your email address and, if provided, your mobile number with our trusted courier partners. This allows them to communicate directly with you through emails and text messages throughout the delivery journey.

You can expect to receive notifications for important milestones, including an estimated one-hour delivery window for precise planning. Additionally, if needed, you have the option to delay your delivery by up to three working days for a time that better suits your schedule.

Please note that this complimentary service is currently available for orders dispatched within the UK through our designated courier companies. We are also pleased to offer a similar notification service for select European countries via our established courier partners. Specific details for these countries are available in your order email tracking details.

Delivery Partner Information:

Please note that online orders are fulfilled by trusted courier companies acting on our behalf. For the latest information regarding potential service disruptions within your specific UK location, we kindly recommend visiting the websites of our respective courier partners. These websites provide detailed updates and may be subject to change as circumstances evolve.

Attention: Overseas Delivery Limitations

Please be advised that certain product categories are restricted for international shipping due to safety regulations and transportation limitations. This includes items such as:

• Aerosols
• Flammable materials
• Hazardous substances

Therefore, any orders containing these restricted items placed for delivery outside of the United Kingdom will unfortunately be unable to be fulfilled. We apologise for any inconvenience this may cause.

Important Information for International Orders:

Customs Duties and Taxes:

Please be aware that when purchasing goods for delivery outside the United Kingdom, you may be subject to import duties and taxes levied by the destination country upon arrival. Additionally, there may be further customs clearance charges. The responsibility for any such charges lies solely with you, and we are unable to predict the exact amount or application of these fees.

Compliance and Regulations:

As the importer, you are responsible for ensuring that your order complies with all applicable laws and regulations of the countries your goods will travel through and where delivery is to occur.

BFPO Deliveries:

Please note that we are currently unable to fulfil orders destined for BFPO addresses.